HedgyThis Refund Policy explains how refunds work for purchases made through Hedgy. Payments are processed by Paddle.com Market Limited (“Paddle”), our authorized reseller and Merchant of Record, and refunds are issued through Paddle.
1. Premium subscriptions
Premium is billed at $5 per month and renews automatically. You may cancel at any time from your account; cancellation stops future renewals and you keep access until the end of the current paid period.
If you are not satisfied, you may request a full refund within 14 days of your first Premium purchase. Refunds for later renewal periods are considered on a case-by-case basis.
2. Teacher wallet top-ups
Credit added to a teacher wallet is used to pay the $1 platform fee for each lesson run in Hedgy. Unused wallet balance can be refunded on request. Credit that has already been consumed for completed lessons is non-refundable.
3. How to request a refund
To request a refund, contact us at [email protected] with the email address used for the purchase and your order or receipt details. Refunds are returned to your original payment method via Paddle and typically appear within 5–10 business days, depending on your bank or card issuer.
4. Statutory rights
Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law, including statutory rights of withdrawal for consumers in the EU and UK.
5. Exceptions
Refunds may be declined where there is evidence of fraud, abuse of the refund process, or violation of our Terms of Service.
6. Contact
For any billing or refund questions, contact [email protected].